Privacy Policy

Last updated: April 6, 2026

Best Western Premier Denham Inn & Suites (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, submit an inquiry, sign up for updates, order food through linked third-party services, or make a reservation through our booking engine.

1. Information We Collect

Personal Information: When you visit our website, submit a contact or event inquiry form, sign up for our newsletter, or otherwise communicate with us, we may collect personal information such as your name, email address, phone number, company name, event details, and any information you choose to provide.

Booking Information: When you make a reservation through our booking engine, we may collect or receive information related to your stay, including arrival and departure dates, room preferences, special requests, and reservation details.

Transaction and Order Information: If you place an order through a linked third-party food ordering platform, information such as your name, contact details, order details, and payment information may be collected by that service provider in accordance with its own privacy practices.

Usage Information: We may collect limited technical information about how visitors use our website, such as browser type, device information, pages visited, and general analytics data.

2. How We Use Your Information

Processing Inquiries: We use your personal information to respond to contact requests, event inquiries, group booking requests, and other questions submitted through the website.

Booking Services: Your information is used to facilitate reservations, communicate with you regarding your stay, and support guest service needs.

Marketing Communication: With your consent where required by law, we may send you promotional emails about hotel offers, dining features, events, and updates related to Best Western Premier Denham Inn & Suites and Denham Hospitality.

Website Improvement: We may use website usage data to better understand visitor behaviour, improve website performance, and enhance the guest experience.

Operational Support: We may use your information to manage our website, coordinate guest services, and support internal business operations.

3. Disclosure of Information

Service Providers: We may share your personal information with trusted third-party service providers who assist with website hosting, booking services, newsletter distribution, food ordering, analytics, or other business operations. These providers are expected to protect your information and use it only for authorized purposes.

Brand and Booking Partners: Certain reservation-related information may be processed through third-party booking platforms or brand-affiliated systems in order to complete and manage hotel reservations.

Legal Requirements: We may disclose personal information where required by law or where necessary to respond to valid legal requests, court orders, or regulatory requirements.

Business Transfers: In the event of a business transaction, restructuring, or asset transfer, personal information may be disclosed as part of that process in accordance with applicable law.

4. Security of Your Information

We use reasonable administrative, technical, and physical safeguards to help protect personal information against unauthorized access, loss, misuse, or alteration.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

5. Your Choices and Rights

Opt-Out: You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

Access and Correction: You may request access to, or correction of, personal information we hold about you, subject to applicable legal limitations.

Consent Withdrawal: Where you have provided consent for marketing communications, you may withdraw that consent at any time.

6. Third-Party Websites and Services

Our website may include links to third-party services, including booking platforms, food ordering services, maps, and social media platforms. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or website features. The updated version will be posted on this page with the revised effective date.